Terms & Conditions

Effective Date: 19 April 2025

Welcome to ShadeNex! These Terms & Conditions govern your use of our website (www.shadenex.com) and all purchases made through it. By accessing or using this site, you agree to follow these terms. Please read them carefully.

1. General Information

This website is owned and operated by ShadeNex, a brand under Digrove. Throughout the site, “we,” “us,” and “our” refer to ShadeNex.

We reserve the right to update or change these Terms & Conditions at any time. Continued use of the site means you accept any changes made.

2. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, we reserve the right to correct any errors or update information without prior notice.

Product availability is subject to change. We may discontinue products or change pricing at our discretion.

3. Order Placement & Payment

Orders are confirmed only after successful payment.
We accept online payments via secure third-party gateways.
Cash on Delivery (COD) is available on select products and locations.
ShadeNex reserves the right to cancel any order at its discretion (e.g., in case of pricing errors or fraud risk).

4. Shipping & Delivery

Orders are processed within 1–3 business days.
Delivery timelines may vary by location, weather, or courier partner delays.
Shipping is available across India.
Customers are responsible for providing accurate delivery details.

5. Returns & Refunds

We offer a flexible return policy under the following conditions:

The return request must be raised within 7 days of delivery.
The product must be unused, in original condition and packaging.
Refunds (if applicable) will be processed after the product passes inspection.
Return shipping may be borne by the customer unless the product is defective.

Read our full Refund & Return Policy [insert link] for more details.

6. Warranty & Liability

Our products are made with care and quality materials, but they are not covered under manufacturer warranty unless stated.

We are not liable for:

Damage due to incorrect usage or installation
Delay or loss caused by third-party couriers
Indirect or incidental damages

7. User Conduct

By using this site, you agree:

Not to misuse, copy, or hack our website or content
Not to post false or misleading information
To respect our intellectual property rights (trademarks, logos, content)

8. Privacy & Data Protection

Your data is safe with us. Please refer to our Privacy Policy [insert link] to understand how we collect, store, and use your personal information.

9. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising will be subject to the jurisdiction of courts located in Gurgaon, Haryana.